We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please check measurements carefully and select the size that aligns to the measurements required. This may be a different size to the one you usually purchase for some products.
All products are made to order, and personalised products cannot be returned due to their customised elements unless there is an issue with the product's quality. In this case, please contact our customer support at email@example.com and we will either replace the product or give you a refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org and we will either replace the product or give a refund. If your return is accepted, we’ll send you instructions on how and where to send your package to our offices in London, United Kingdom. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
You are allowed to cancel or modify the order item within 24 hours since the order was placed.
- If you need to cancel or modify your order, contact our customer service at firstname.lastname@example.org. Please include the order number of the item(s) that you would like to cancel or modify to ensure accuracy.
- Please understand that if your order has been processed already, you cannot cancel or modify it.
- If you insist to cancel a processing order, you might be charged 25% of the payment to cover product material cost.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In the event of receiving a damaged or defective product, please send an email to our customer services at email@example.com with the following information:
→ Please include the order number of the item(s) that came damaged or defective to ensure accuracy.
→ Please provide us with a digital picture or video of the damaged or defective item.
→ Please provide us with a clear description of the problem.
Our customer support team will deal with it in less than 24 hours on weekdays.
If the damage/defect cannot be verified via email contact, the product may be required to be returned to Skull Tribes for inspection before a determination can be made as to the state of the product.
Skull Tribes will cover return shipping cost or refund only in cases when items have arrived in damaged condition or are confirmed by a Skull Tribes Customer Service Teams to be defective. Otherwise, no abnormalities in our quality under the service will not provide a return. Please contact us for the best solution.
If a product is damaged or defective, we will make arrangements with our factory as well as on how the return should be handled prior to placing the items back in transit to Skull Tribes.
For all other cases, return shipping costs are the responsibility of the customer. Under no circumstance does Skull Tribes reimburse (or provide credit) for return shipping costs incurred by the customer.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable if the item has already been shipped to you. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over £50 ($60) you should consider using a tracking shipping service.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at firstname.lastname@example.org. Exchanges are dependent on available stock, and if no replacement is available you will be offered a refund.
Returns for incorrect size selection (if applicable): We do not accept returns or provide refunds or exchanges where you have selected the incorrect size. Please check measurements carefully and select the size that aligns with the measurements required. This may be a different size to the one you usually purchase for some products.
Delivery beyond shipping guidelines
We do not accept returns or refunds for items that do not arrive within our shipping guideline timelines.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.